Refund policy
Last updated:
In short: you can get a refund on a Lifetime purchase within 14 days. Pro subscriptions are not refunded, but you can cancel at any time and you won't be charged again.
Lifetime plan: 14-day refund
If you buy the Lifetime plan ($49, paid once) and change your mind, you can ask for a full refund within 14 days of the date of payment. You don't need to give a reason. Once the refund is processed, your account moves to the Free plan. Your walls and testimonials are kept.
Requests received more than 14 days after payment are not eligible for a refund.
Pro plan: no refunds, cancel any time
Pro subscription payments ($19 per month) are not refundable, including the first payment and any partly used month. You can try TryTestimonials on the Free plan for as long as you like before upgrading.
You can cancel Pro at any time from your account page, or by emailing us. When you cancel, you won't be charged again, you keep Pro features until the end of the month you have paid for, and you are then moved to the Free plan.
How to request a refund
- Email george@trytestimonials.com with the subject “Refund request”.
- Include the email address you used at checkout and, if you have it, the order number from your Paddle receipt.
- We will confirm whether your purchase is eligible, normally within two working days.
You can also request a refund directly from Paddle by finding your purchase at paddle.net.
How refunds are paid
All payments for TryTestimonials are processed by Paddle.com, our online reseller and merchant of record. Paddle issues approved refunds to the original payment method, including any tax you paid. Depending on your bank or card provider, the money usually arrives within 5 to 10 working days.
Exceptions
- If you were charged by mistake, for example charged twice or charged after you cancelled, tell us and we will refund the incorrect charge in full, whatever plan you are on.
- If we close your account for reasons other than your breach of our terms of service, we will refund any amount you have paid for a period you will no longer receive.
- We may refuse a refund where there are clear signs of abuse, such as repeated buy-and-refund cycles, or where an account has been closed for breaking our terms.
Your statutory rights
This policy does not affect your legal rights. If you buy as a consumer, you may have additional rights under the Consumer Rights Act 2015 and the terms Paddle offers as merchant of record, and those rights apply in addition to this policy.
Contact
George Ryder, trading as RallyDigital, United Kingdom. Email: george@trytestimonials.com.